Training 4 часа

Emotional Intelligence Training for Teams

Emotional intelligence (EQ) is the ability to recognize emotions, manage them, and build effective working relationships. According to the World Economic Forum, EQ demand will grow 26% by 2030 — one of the few skills AI cannot replace. EdUnit training — a two-session format with practice between meetings for skill reinforcement.

EQ demand will grow 26% by 2030 — a skill AI can't replace. Training: emotion recognition, empathy, conflict management. Two 2-hour sessions with practice. Discuss.

Why emotional intelligence is a business skill

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Conflicts kill productivity

According to CPP Global, employees spend an average of 2.8 hours per week on conflicts — $359 billion in lost productivity annually. In remote teams, the problem intensifies: no nonverbal cues, messages read in «the wrong tone.»

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Toxic culture is the #1 reason people quit

MIT Sloan: toxic culture is the top predictor of attrition, 10x stronger than salary. People don«t leave jobs — they leave managers who can»t give feedback or manage emotions.

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AI replaces hard skills — EQ stays human

Automation takes routine. What remains for humans — negotiations, leadership, client relations, conflict management. WEF projects 26% growth in EQ demand by 2030.

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Recognizing emotions — yours and others'

• Plutchik's emotion model: from basic to complex
• Practice: micro-expressions, tone of voice, context in messages
• Exercise: «emotional diary» — tracking triggers

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Empathy and active listening

• Three types of empathy: cognitive, emotional, compassionate
• Role-plays based on participants' work situations
• Active listening techniques for managers and negotiations

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Conflict management

• Thomas-Kilmann's 5 strategies: when each one works
• Practice: analyzing participants' real conflict situations
• De-escalation tools: from tension to resolution

Who this training is for

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Leaders

Team burning out, simmering conflicts, feedback doesn«t land. People leave »because of the atmosphere'

Tools for managing team emotions, de-escalating conflicts, and creating a healthy environment

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Teams & Departments

Remote work killed informal communication. Messages read in «the wrong tone,» misunderstandings grow

Shared language for discussing emotions at work. Empathy and active listening skills

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HR & L&D

Turnover rising, exit interviews show «toxic culture,» but unclear what to do

Measurable training: two-session format with practice between meetings. Results visible in a week

How the training works

Session 1: Awareness

2 hours

Emotion recognition, Plutchik's model, emotional triggers. Self-diagnosis exercises.

Practice Between Sessions

1 week

Emotional diary, observing reactions. Assignment: apply techniques in real situations.

Session 2: Application

2 hours

Empathy, active listening, conflict management. Role-plays based on participants' situations.

What you get

Linking EQ to business outcomes: productivity, turnover, conflicts

Week-long gap between sessions for practice

Interactive exercises and role-plays

Separate focus for managers and team members

Эмоциональный интеллект: навык, который определяет эффективность команды

Эмоциональный интеллект (EQ) — это способность распознавать эмоции, понимать их влияние на поведение и использовать эту информацию для эффективного взаимодействия. По данным TalentSmart, 90% топ-перформеров обладают высоким EQ. При этом, согласно исследованию Hay Group, команды с высоким эмоциональным интеллектом показывают на 20% более высокую продуктивность.

С ростом автоматизации и внедрением AI hard skills обесцениваются — рутинные задачи забирают алгоритмы. Эмоциональный интеллект, напротив, становится дороже: переговоры, лидерство, работа с клиентами, управление конфликтами — всё это остаётся за людьми. WEF прогнозирует рост спроса на EQ на 26% к 2030 году.

Тренинг EdUnit по эмоциональному интеллекту — двухсессионный формат (2 + 2 часа, неделя между встречами). Первая сессия: распознавание эмоций, триггеры, самодиагностика. Неделя практики. Вторая сессия: эмпатия, активное слушание, управление конфликтами. Такой формат в 3 раза эффективнее однодневных тренингов для формирования устойчивых навыков.

Результаты обучения

Навык распознавания эмоций — своих и коллег — в рабочих ситуациях
Техники активного слушания и эмпатического общения
Стратегии управления конфликтами (5 моделей Томаса-Килманна)
Инструменты деэскалации напряжённых ситуаций

Emotional Intelligence: The Skill That Defines Team Effectiveness

Emotional intelligence (EQ) is the ability to recognize emotions, understand their impact on behavior, and use this information for effective interaction. According to TalentSmart, 90% of top performers have high EQ. At the same time, Hay Group research shows teams with high emotional intelligence demonstrate 20% higher productivity.

As automation and AI grow, hard skills depreciate — routine tasks go to algorithms. Emotional intelligence, on the contrary, grows more valuable: negotiations, leadership, client relations, conflict management — all remain human territory. WEF projects 26% growth in EQ demand by 2030.

EdUnit’s emotional intelligence training uses a two-session format (2 + 2 hours, one week between sessions). Session 1: emotion recognition, triggers, self-diagnosis. A week of practice. Session 2: empathy, active listening, conflict management. This format is 3x more effective than single-day workshops for building lasting skills.

Learning Outcomes

Skill of recognizing emotions — yours and colleagues’ — in work situations
Active listening and empathic communication techniques
Conflict management strategies (Thomas-Kilmann’s 5 models)
De-escalation tools for tense situations

Delivery formats

Corporate Training

Private session for your team. Role-plays based on real company situations. Separate focus for managers.

👥 8-20 people

⏱️ 2 x 2 hours (week between sessions)

📋 Zoom or in-person, cameras on

Open Training

Mixed group. Cross-industry experience sharing. Safe practice space.

👥 10-20 people

⏱️ 2 x 2 hours (week between sessions)

📋 Zoom, camera, microphone

Pricing

Education & NGO

from $300

✓ 2 sessions of 2 hours for a group up to 20
✓ Role-plays and interactive exercises
✓ Materials and checklists
✓ EdUnit certificate

Discuss Training

Business

from $750

✓ 2 sessions of 2 hours for a group up to 20
✓ Customized to your company's situations
✓ Separate focus for managers
✓ Materials, checklists, recording
✓ Post-training support

Discuss Training

FAQ

Why EQ training if it«s an »innate quality'?

EQ is a trainable skill. TalentSmart research shows 90% of top performers have high EQ, and it can be developed. The two-session format with practice between meetings builds new habits, not just delivers theory.

How does this impact business results?

According to CPP Global, conflicts cost companies 2.8 hours per employee per week. MIT Sloan showed toxic culture is the top reason people quit (10x stronger than salary). EQ training reduces conflicts, improves feedback, and lowers turnover.

Is it suitable for remote teams?

Especially for them. Remote teams lose nonverbal cues — message tone gets misread, misunderstandings grow. Training runs in Zoom with cameras on, role-plays adapted for online format.

Why two sessions instead of one?

A week of practice between sessions. Participants keep an emotional diary, apply techniques in real situations. In session 2, we analyze what worked and what didn't. Skill forms through repetition, not through a lecture.

Is a certificate issued?

Yes, an EdUnit certificate. Please note: EdUnit does not hold an educational license, so the certificate is not an official professional development credential.